By Maggie Kindred

Practitioners in health and wellbeing and social care are frequently required to paintings with consumers who don't need to paintings with them, and those 'reluctant' consumers can frequently be the main not easy, yet such a lot lucrative, to paintings with.

This useful, jargon-free publication covers the entire matters that practitioners tend to stumble upon during operating with reluctant consumers. The emphasis is on making concept effortless to exploit, and the e-book is written in an simply digestible and vigorous variety. subject matters lined contain staying secure, verbal and non-verbal verbal exchange, making preliminary touch with a shopper, difficulty events, recording, and the way to finish paintings with a consumer. actions to paintings via are incorporated on the finish of every subject and illustrations function all through.

this can be a necessary publication for college students, practitioners, voluntary zone staff and running shoes within the fields of future health, social care and social work.

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Additional resources for A practical guide to working with reluctant clients in health and social care

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This may be positive for some older people, but for others, the experience can lead them to simply give up and die. It is worth looking a little more closely at the nature of ‘helping’. My approach in this book is that there are all kinds of health and social carers, not all of them professional. In thinking of the much maligned word ‘professional’ many people’s minds jump to ‘being paid’. However, the dictionary definition gives a more useful clue: ‘professionalism relates to work which needs special education or training’ (Cambridge Online Dictionary 2010).

31 Working with Reluctant Clients The following guidance comes from the Race Equality in Practice Resource Pack, Department of Health, Social Services and Public Safety, Northern Ireland (2003), and is valid for all types of interpretation: It is important to use professional, trained, interpreters. If there is a personal relationship between patient and interpreter, as in the case of family members providing this service, impartiality and client confidentiality may be compromised. The ‘interpreter’ may withhold important information – for example, a woman who is depressed because of her marriage may not be able to get to the root of the trouble if her husband is acting as interpreter.

David Brandon was quite remarkable for being a pioneer in taking social work theory and practice away from being a sort of adapted psychotherapy, and for challenging some of what he saw as its inhuman ‘professionalism’. You may be interested to know more about him – see reference in the ‘Further information’ section below. 4. Would you take Melanie on the outing? You are keen to help, so as not to discriminate, but are worried about the practical aspects. Realistically, the question hinges on whether there is enough available support for you.

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